Newcastle Resurfacing Supplies

Privacy Policy

Effective from June 2025.

Newcastle Resurfacing Supplies is committed to protecting your privacy and ensuring your personal information is handled securely and in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. What information we collect

We may collect the following types of personal information from you:

Your name, phone number, and email address
Business name and contact details (if applicable)
Delivery and billing addresses
Information submitted via contact forms or quote requests
Details of orders, purchases, or customer service enquiries
Website usage data through cookies or analytics tools

We collect only the information that is necessary to provide our services, respond to your enquiries, or improve your experience with us.

2. How we collect your information

We collect personal information in several ways, including:

When you complete a form on our website
When you call, email, or visit us in-store
When you request a quote or place an order
Through your use of our website, including cookies and tracking technologies

3. How we use your information

We use your personal information to:

Respond to your enquiries or provide customer support
Process orders and deliver products
Provide you with relevant product or service information
Improve our website and customer service experience
Maintain business records and comply with legal obligations

4. Disclosure of personal information

We will never sell your personal information. We may share your information with trusted third parties in the following circumstances:

To service providers who assist in delivering our products or services (e.g. couriers, payment processors)
When required by law or regulatory authorities
To protect our rights, safety, or property

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we authorise.

5. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

Secure storage systems
Up-to-date website security measures (e.g. SSL encryption)
Limiting access to your personal data within our business

6. Access and correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or outdated. To do so, please contact us using the details below.

7. Website analytics and cookies

We use tools such as Google Analytics to collect anonymous data about how users interact with our website. This may include pages visited, time on site, and general geographic location.

Our website may also use cookies to enhance your experience. You can choose to disable cookies in your browser settings, although this may affect website functionality.

8. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements. The most current version will always be available on our website.

10. Contact us

If you have any questions about this Privacy Policy or wish to access or update your information, please contact:

Newcastle Resurfacing Supplies
02 4950 1545
sales@newcastleresurfacingsupplies.com.au
5 Carbine Cl, Maryland NSW 2287 Australia